We had tremendous pick up at RatePoint on our social media survey. I think it is very interesting that many businesses have opened social media accounts. However, a lot are unsure about the benefit they are receiving. You really need a plan in social media and the proper tools to make a difference with your customers. The end result needs to be a measurable lift in sales from defined, repeatable activities in social media. Anyway, here is a link from one of the media outlets that published the survey results. Enjoy..
http://www.cioinsight.com/c/a/Latest-News/Small-Businesses-Wary-of-Facebook-Twitter-540669/
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